We're here to help.
Email us: connect@skysolutionsai.com
We usually reply within 1–2 business days. Please include your account email and, if relevant, your device and app version.
How does the free trial and subscription work?
snapLog is free for 30 days. After that, snapLog Pro is available as a monthly plan (₹99/month) or an annual plan (₹699/year), or the equivalent in your local currency. It auto‑renews until you cancel.
How do I manage or cancel my subscription?
Subscriptions are billed by Apple/Google, so manage them there:
• iPhone: Settings → [your name] → Subscriptions.
• Android: Play Store → Profile → Payments & subscriptions → Subscriptions.
Cancelling stops future renewals; you keep access until the current period ends.
How do I get a refund?
Refunds are handled by the store: App Store — reportaproblem.apple.com; Google Play — Play Store → Account → Order history.
How do I export or delete my data?
In the app: Settings → Export for a full copy, or Settings → Delete account to permanently erase everything. You can also delete via this page.
The app is slow or something isn't working.
Try closing and reopening the app, and make sure you're on the latest version. If it persists, email us the details and we'll look into it quickly.